Like any electrical device, the ignition rod can fail over time but is relatively easy to replace and spare parts are always stocked by Z Grills.
Check out the video below for step by step instructions for the 700 series Z Grills.
The video below provides the instructions for a Z Grills 450A.
The video below provide instructions to get access to the cable on the 700E. Refer to the section in the 450A video above for how to change out the ignition rod.
Not sure what the problem is?
If not sure what the problem is, follow the instructions in the videos above to get access to the wires and controller and then test each with a multi-meter. Z Grills can send you a set of tools and spare parts for you to use and return to help with this process.